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P&V Group

P&V Group is a cooperative insurance group in Belgium. The organization provides insurance solutions to individuals, businesses and institutions through its various distribution channels and brands. On December 31, 2013, P&V Group posted a consolidated profit (IFRS) of € 154,9 million and a solvency margin of 235%.

P&V Group wanted to update its claims operations platform and sought a well-organized system that would streamline its claims operations. The organization needed a system that would enable it to increase customer satisfaction, improve its business processes, and provide a flexible and upgradeable technology foundation. 

P&V Group selected Guidewire ClaimCenter® as its new claims management system.

“We selected Guidewire ClaimCenter for a variety of reasons. We were impressed with the positive feedback we received from existing ClaimCenter customers with whom we spoke with during the evaluation process as well with Guidewire’s track record of global implementation success.”

– Isabelle Coune, responsible for Non-Life and Claims within the Board of Directors of the P&V Group

“From an IT perspective, we appreciated that ClaimCenter’s functionality is very well-organized and user-friendly. We also valued the speed at which ClaimCenter can be seamlessly integrated with internal and external systems and are looking forward to getting the system up and running quickly.”

– Marc Beaujean, responsible for Resources, Change and Marketing within the Board of Directors of the P&V Group

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