Amica, EQC of New Zealand, FCCI, and NJM Win 2008 Guidewire Innovation Awards

Winners demonstrate most innovative and most value added use of Guidewire offerings

Guidewire Software®, a leading global provider of solutions to property and  casualty (P&C) insurers, today announced the winners of its 2008 Innovation  Awards: Amica Mutual Insurance Company; Earthquake Commission of New Zealand, FCCI  Insurance Group, and NJM Insurance Group. The winners  were recognized for using or implementing Guidewire’s applications in innovative  ways to deliver significant business value to their enterprise. Every Guidewire  customer was eligible to submit their in process or implemented projects for  consideration. The entries were then genericized (to mask the submitting  company’s identity) and voted on by Guidewire’s founders. The winners were  announced in the final session of Guidewire’s Connections 2008 user conference.  The winning projects are:

The event’s keynote presentation was made by Tsukasa Makino-san from Tokio  Marine and Nichido Fire Insurance Co. Ltd. The keynote provided Makino-san’s  perspectives on how a large, traditional Japanese company is renovating its  business and systems. Guidewire’s Marcus Ryu, vice president, Strategy and New  Products, shared what Guidewire has learned since its founding in 2001, the  company’s perspective on the future of the P&C industry, and Guidewire’s  market strategy.

Attendees selected from among 28 break out sessions, designed to appeal to  the interests of business and technical audiences across each Guidewire product  area (claims; billing; and policy/underwriting), including:

Amica Mutual Insurance Company  - Integrations for On-Time Implementation

Amica Mutual Insurance Company is a direct writer of personal lines insurance  and is the oldest mutual insurer of automobiles in the United States. Amica has  been ranked by J.D. Power and Associates “Highest in Customer Satisfaction Among  National Auto Insurers” nine years in a row. This is Amica’s second consecutive  Guidewire Innovation Award.

Amica developed two unique integrations in order to implement its ClaimCenter  project on time. Amica realized early in its project there was not enough time  to extract, analyze and configure 30 years worth of business rules into  ClaimCenter and still deploy the project on time. In response, Amica utilized a  ClaimCenter API to pass information to its legacy system to run as an external  business rules engine. Because this integration focused primarily on financial  transactions, Amica was able to prioritize which rules it needed to configure  vs. those it could rely on the integration for. This integration provided users  with the opportunity to correct inaccurate or missing data prior to it being  committed to the database.

The second unique integration revolved around the proving of financials.  Amica needed to prove that the financial transactions in ClaimCenter matched  those in its legacy system. A table was built to house all daily financial  transactions Amica felt necessary to prove. Amica persists a row in its proving  table for every financial transaction between ClaimCenter and its legacy system.  This ensures that no messaging has been lost and that the two systems are in  agreement with each other. Amica only worries about proving what its legacy and  financial systems care about, giving its finance department confidence that  ClaimCenter and the legacy systems prove on a daily basis.

The Earthquake Commission of New Zealand (EQC)  - GIS Integration

EQC is a government-owned Crown Entity responsible for providing residential  natural disaster insurance coverage throughout New Zealand. EQC partnered with  IBM New Zealand, Eagle Technologies (on behalf of ESRI), and Guidewire to  develop a customized ClaimCenter solution for EQC. In consultation with, and  support from Guidewire, IBM customized ClaimCenter to include an address lookup  feature to enable an address match of damage location to X/Y co-ordinates. This  works with the integrated geographic information system (GIS), developed by  Eagle Technologies to allocate an event and assign a claim to a loss adjuster.

EQC is the first organization worldwide to integrate GIS with ClaimCenter. At  First Notice of Loss (FNOL), after the address lookup function has plotted the  claim, ClaimCenter automatically links the claim to the event (i.e. catastrophe)  based on, location (within an event polygon), type of damage, and loss date.  Based on these polygons and the standard attribute feature of ClaimCenter, loss  adjusters are automatically appointed.

The GIS is also used to provide a geographic representation of activities and  claims which can be useful for planning the day’s visits. In addition IBM’s  Content Manager has been integrated and used as the document management  solution. The combination of the map-based front-end interface, GIS-driven  address matching, and the claims management capabilities of ClaimCenter have  streamlined the way information is gathered, processed, and disseminated about  claims and events.

FCCI Insurance Group  - Lock-out  Feature

FCCI is a premier provider of comprehensive property and casualty insurance  for the commercial business owner. FCCI’s winning Innovation entry answers the  question: How do you lock users out of the system while still allowing the  system to operate normally? In order to support integration with FCCI’s  financial applications, it was critical that the full process remained intact -  from scheduled financial escalations to the transmission of messages to/from the  event message queues. Maintenance Mode just didn’t quite fit every aspect of the  need.

The ClaimCenter project development team designed and developed a very  intuitive method to achieve user lock out within the ClaimCenter Administration  structure which fulfilled FCCI’s business requirement. Previously, as part of a  month end financial process, multiple key players were tapped to support an off  hours highly coordinated multi-step process to halt user activity, process  ClaimCenter financials and integrate the data with FCCI’s data warehouse, data  store, check printing, and general ledger applications. Server and application  administrators would put the system in and out of maintenance mode, retry  messages in the event message queue, restart the server, and eventually shut it  down.

Today, there is one business power user who logs in and sets a script  parameter to lock out business users from entering financial transactions during  the process window. If the script parameter is set, all users (other than the  ones who have the necessary role) are redirected to the Startup Page Error  screen. The same business power user logs in the next day to reset the script  parameter and allow users back into the system at the end of the processing  window. While FCCI still needs a server bounce to ensure that there are no users  still logged in the system, the process is much improved, streamlined, and  eliminates the risks of missing a scheduled job and impacting the company’s  financial calculations.

NJM Insurance Group  - Electronic  Reserving - Workers’ Compensation Claims

New Jersey Manufacturers Insurance Group (NJM) is the state’s largest writer  of Workers’ Compensation and Personal Auto Insurance and numbers among the five  largest providers of Commercial Auto and Homeowners coverage.

NJM is moving from a manual to an electronic reserving process for its  workers’ comp claims. NJM partnered with HCL Technologies Ltd. (HCL) for its  ClaimCenter Workers’ Comp project and has designed a new screen, added to its  ClaimCenter Financials tab, which allows the user to enter the parameters needed  to develop a reserve. Rules notify the user via an activity when a reserve  review needs to be performed. The system automatically calculates the weekly  comp rates used by the reserving calculations. When the user completes their  reserve review, the system automatically generates the reserve transactions for  Medical and Indemnity needed to reflect the desired open reserves on the claim.  All this information is within an array so the user can see historically when  and why a reserve was updated and the calculations used to make the update.

NJM is currently in the system testing stage of its project. This change will  eliminate all manual processes and paper associated with the reserving process.  It also provides data access to information that will allow NJM to perform  analysis of injuries sustained with reserves calculated and benefit payments  produced. Instant access to information by claims management is critical and  with this product feature management will be able to understand why total  incurred is set where it is by viewing the calculations of each reserve  type.

"Congratulations to the teams at Amica, EQC, FCCI, and NJM for winning this  recognition," says John Raguin, chief executive officer, Guidewire. “We are  enormously proud of

Notizie su Guidewire Software

Guidewire Software sviluppa soluzioni enterprise per il settore assicurativo, con particolare riferimento al ramo danni, per adattarsi e avere successo in questo periodo di rapido cambiamento.  Basata su 3 elementi chiave, operazionii core, dati e analytics, e esperienza digitale, la suite applicativa e’ stata concepita per ottimizzare e potenziare le interazioni con i clienti, e le competenze dell’organismo aziendale. Più di 260 compagnie di assicurazione del ramo danni hanno scelto Guidewire. Per maggiori informazioni visita il sito o Seguici su twitter: @Guidewire_PandC.

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